Government calls for improved service delivery within MPC

Chikwawa, Government has said there is need for thorough problem identification followed by a proper implementation plan in order to improve service delivery within the Malawi Posts Corporation (MPC).

Minister of Information and Communication Technology, Nicholas Dausi made the remarks Saturday when he toured Chikwawa Post Office.

The minister highlighted the need for the postal corporation officials to look back as to what made people switch to other services other than those found within the MPC offices stressing the need for developing good customer care services among their members of staff.

If we want to progress well, we need to improve on service delivery by ensuring that the customers we receive are taken care of and that they are offered the better services they deserve.

My ministry needs improved service delivery within the Malawi Posts Corporation so that we can at least win back the lost reputation and be on top of things in as far as offering of telecommunication services is concerned, he said.

He added that his ministry intends to establish tele-centers in all MPC offices that have enough space, where people will undertake computer lessons as well as access internet services.

The people in the remote areas need our quality services. We have to give them what they deserve because without considering this then we have a problem, he added.

Dausi further said that it was sad to note that only 40 MPC offices in the country were making positive trends from a total of 180.

He therefore called on the officials to improve on the services they offer as well as ensure that communication is being developed in order to develop the minds of the people and their communities.

On his part, Director of Postal Services at the Malawi Posts Corporation, John Katunga hailed the minister for making an effort to visit post offices across the country.

Katunga said the minister’s visits are likely to improve their working conditions as well as service delivery to Malawians.

Source: Malawi News Agency � MANA